One of the more challenging exercises leading up to The Conversation is to spend a day, or a part of a practice day, not speaking.
It's based on two common issues in chiropractic practices. The first is that many chiropractors talk too much, imagining that what they say changes patients.
And the second, that most communication is nonverbal. In other words, your body language, eye contact, energy and countless other physical clues speak far louder than words, minted with effortless abandon.
Try this sometime during the next week. Feign laryngitis if you must. Or let your team in on the experiment and have them explain to patients that you won't be speaking, but they can speak to you.
Here's what you'll learn:
- Most of your talk is inconsequential
- Talking is the primary cause of running late
- Your adjustments are better when you're silent
Then, discuss at your next team meeting.
Bill Esteb has been a chiropractic patient and advocate since 1981. He is the creative director of Patient Media and the co-founder of Perfect Patients. He’s been a regular speaker at Parker Seminars and other chiropractic gatherings since 1985. He is the author of 12 books that explore the doctor/patient relationship from a patient’s point of view. His chiropractic blog, in-office consultations, patient focus groups and consulting calls have helped hundreds of chiropractors around the world. His Monday Morning Motivation is emailed to over 10,000 subscribers each week.