#12 of 13 ways of being that patients find attractive is being appreciative.
This is far more than simply being polite. It's about having a spirit of gratitude.
Instead of being thankful for patients who show, it's tempting to take it personally and divert massive amounts of energy to focus on those who miss.
Instead of being thankful for those once a monthers who have shown up for years, it's tempting to be smitten by a new patient who can be rescued.
Instead of being thankful for a support team who permits you to focus your attention on patients, it's tempting to take them for granted or minimize them by referring to them as "your girls."
Our hearts are revealed by countless little things we say and do. At their root is either an attitude of gratitude or the arrogance of entitlement. We may not see it but others can.