Many of us break our word. Daily. We lie.
White Lies. These are probably the most common. It's considered the least serious of all the lies. We justify it as a way to avoid conflict or to shield others from hurt or pain.
Broken Promises. This is failing to honor our word. Accepting a new patient for a 10:00 AM appointment, but not seeing them until 10:20 AM may seem like a small thing, but it creates mistrust and doubt.
Exaggeration. Whether giving your statistics some padding, or exceeding the speed limit, exaggeration veers into spiritual territory. The enemy will often wrap a lie with just enough truth to make it believable.
Whether it's a lie of commission or omission, it's still a lie. Worse, when we lie to ourselves it makes it easier to lie to others.
Always tell the truth. That way you don't need a good memory.
Bill Esteb has been a chiropractic patient and advocate since 1981. He is the creative director of Patient Media and the co-founder of Perfect Patients. He’s been a regular speaker at chiropractic gatherings since 1985. His 12 books explore the doctor/patient relationship from a patient's point of view. His chiropractic blog, in-office consultations, patient focus groups and consulting calls have helped hundreds of chiropractors around the world. Since 1999 Monday Morning Motivation has been emailed to over 10,000 subscribers each week.