6 of 13 things that annoy your staff: Lack of regular reviews.
When your support team is seen as an extended family, it's easy to forget there's an employer/employee dynamic in play. This, combined with a lack of business training and rigor of conducting regular employee reviews is often overlooked.
Good or bad, we all want to know how we're doing.
Reminds me of the recent newlywed complaining that her husband never tells her how much he loves her. "Of course, I do. If anything changes, I'll let you know."
- Have a written (and accurate) job description.
- Meet at least once a year on their hiring anniversary.
- Concentrate on what an employee has done well.
- Provide suggestions on what to start, stop or continue.
- Set goals that are measurable and easily trackable.
Many employee surveys reach an important conclusion: Lack of feedback is directly linked to employee turnover.
Bill Esteb has been a chiropractic patient and advocate since 1981. He is the creative director of Patient Media and the co-founder of Perfect Patients. He’s been a regular speaker at chiropractic gatherings since 1985. His 12 books explore the doctor/patient relationship from a patient's point of view. His chiropractic blog, coaching program, patient focus groups and consulting calls have helped hundreds of chiropractors around the world. Since 1999 Monday Morning Motivation has been emailed to over 10,000 subscribers each week.