Monday Morning Motivation | Staff Annoyances – Foot Dragging

Posted by Bill Esteb on Jun 10th 2023

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2 of 13 things that annoy your staff: Not completing reports or documentation in a timely fashion.

If you’re going to accept insurance assignment, you’ll want to be mindful of the importance of completing the necessary paperwork in a timely manner. If you don’t, it puts your staff in an awkward place.

Besides not being able to do their job—because you haven’t done yours, they can’t answer truthfully when patient’s ask about their carrier’s response to their claim. Foot dragging may cause the most financially conscientious patients to have doubts.

The other is more subtle.

Imagine how you’d feel if the thing responsible for generating the income to fund your paycheck is something the doctor is chronically delinquent in doing. In fact, makes no secret of hating it.

Turns out it’s unlikely to do anything well if you hate doing it.

Love it or hate it. It’s a choice.

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Bill Esteb has been a chiropractic patient and advocate since 1981. He is the creative director of Patient Media and the co-founder of Perfect Patients. He’s been a regular speaker at chiropractic gatherings since 1985. His 12 books explore the doctor/patient relationship from a patient's point of view. His chiropractic blog, coaching program, patient focus groups and consulting calls have helped hundreds of chiropractors around the world. Since 1999 Monday Morning Motivation has been emailed to over 10,000 subscribers each week.