"Unkind people need your kindness the most. They advertise their pain." Rick Warren
You probably have a couple of those "uh-oh" patients. You know, the ones you see on the appointment roster and say to yourself, "Uh-oh." Or the ones that you take home with you and discuss at the dinner table.
A common belief is that these people "do something to us." They don't. We do it to ourselves.
These are the more difficult, challenging or frustrating patients to serve. They are the hardest to love because of their pain—their physical pain, but more often their emotional pain.
This is pain from disappointment, betrayal or fear. Their lack of kindness is a defense strategy designed to protect them from being hurt.
What you resist tends to persist. So, instead of mustering your own defense in reaction to theirs, become vulnerable. Soften your spirit. Show up curious. Listen. Love.