The 8th most commonly mentioned new patient complaint: Lack of privacy.

Each of us has a different set of privacy sensibilities. Where someone might share intimate details with a stranger on an airplane, others might be far more reserved.

Naturally, this shows up in chiropractic practices.

Limiting the practice to traditional muscular-skeletal conditions invites a different privacy standard than delivering whole-body health care. Nevertheless, privacy concerns were frequently mentioned in these instances:

Overheard personal conversations – flimsy exam room curtains or thin walls lacking sound insulation made some patients feel vulnerable.

When changing – the circumstances when gowning for X-rays or even regular adjustments produced insecurity.

Adjusting room doors – keeping doors ajar (or missing altogether) made some patients feel uncomfortable and on display.

Open adjusting – group adjusting struck many patients as unusual, particularly when they had a different experience previously.

Remember, most patients bring their medical doctor experiences and expectations with them.


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Bill Esteb, a passionate chiropractic advocate since 1981, brings a fresh perspective to the profession as Patient Media’s creative director and co-founder of Perfect Patients. With 12 insightful books examining the doctor-patient relationship, he inspires chiropractors worldwide as a chiropractic speaker, through his chiropractor coaching program, and consulting. Since 1999 Monday Morning Motivation has been emailed weekly to over 10,000 subscribers, sparking breakthroughs across the chiropractic community.

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