12 Criteria of Great Reports
How Does Your Report of Findings Measure Up?
Your report of findings is largely habituated. Sure, the specifics change from patient to patient, but most of your report is delivered on autopilot. Which often included:
- Superfluous detail
- Pointless tangents
- Minimizing their problem
- Asking for approval
- Needlessly long
These tics and tells have become routine. They sabotage your intent. They can reveal a lack of confidence, a desire for acceptance or some other unconscious motive.
Your patients don't offer suggestions for improvement. They simply vote with their feet.
Elements of Effective Patient Reports
Here are the aspects Bill will consider as he provides insights about your report of findings:
- Length - Is your report the proper length based on your clinical intent?
- Pacing - Are you rushing through the material? Are you going too slow?
- Answering the four questions - Have you addressed their concerns?
- Interactivity or monologue - Is this a speech or a conversation?
- Spinal condition or nervous system - How are you positioning your care?
- Minimization or exaggerations - Pointing out the good along with the bad?
- Manipulation or sales - Are you emotionally invested in their decision?
- Explanation of causation - How do you attribute the cause of their symptoms?
- Metaphors, analogies and visual aids - What additional resources do you use?
- Respecting their free will - Do you honor their goals even they aren't yours?
- Patient empowerment - Do you explain what they can do to support their care?
- Future-pacing - Do you help them visualize the future and communicate hope?
Plus, Bill will provide other observations that may be unique to your clinical intent or practice style.